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Fraud Refund

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Lost money to a scam?

Our Claim Process


At Claims, we understand the distress and urgency that come with being a victim of an online scam. That’s why we’ve dedicated our expertise to help you navigate through this challenging time. Our bespoke services are designed to address the most pressing questions, including ‘do banks refund scammed money’ and ‘what to do if you’ve been scammed online’.

Scam investigation

Investigating the Fraud

Our team of experts will diligently review your case to determine the most effective course of action.


Refund Case for Bank

Armed with a detailed and personalised report of your case, we engage with your bank to seek a formal resolution.

scam refund from financial ombudsman

Fraud Escalation to Financial Ombudsman Service

Should the response from your bank be unsatisfactory, we escalate the matter to the FOS for an independent assessment, which plays a pivotal role in the outcome of your refund.

Start the Recovery Journey Today

Taking the first step is simple. Follow these easy steps to initiate your recovery process:


Provide us with the details of your case using our secure online form. Your information will remain confidential and will be used solely for the purpose of your case.


Fill in the Letter of Authority attached below. This document authorizes us to act on your behalf, a crucial step in instructing us to take decisive action against the scam. We will the ensure we handle your case with the individual attention it deserves, tailoring our strategy to maximize your chances of recovery.


With your form and Letter of Authority submitted, you’ve empowered a formidable ally in Claims. We’ll take it from here, keeping you informed and involved at every stage.



To initiate the recovery process and empower us to act on your behalf, please complete the form below with the necessary details of your case.

    After filling in the form - Start Claims process by filling in Online Letter of Authority below


    Timeline of the Recovery Process


    The duration of the recovery process can vary based on several factors:

    • Settlement with Your Bank: If we are able to negotiate a successful settlement with your bank, it may be possible for you to receive your money back within as little as 15 days.
    • Escalation to FOS: Escalation to FOS: In cases where the bank unreasonably declines the refund, where possible we will escalate the issue to the Financial Ombudsman Service (FOS). Once the complaint reaches FOS, the timeline can extend significantly, ranging from a few weeks to even a couple of years, depending on the complexity of the case and the workload of FOS.

    Why Choose Claims?


    If you’ve fallen victim to a scam and lost money, Claims offers a specialised service to help you reclaim your funds. With a track record of helping thousands of people with problems with their banks or building society in the UK, Claims is a trusted & highly rated by its clients.


    Claims’ team, boasting over 25 years of collective experience in the claims against banking sectors, escalating complaints to the Financial Conduct Authority, and the Financial Ombudsman Service, is well-equipped to handle your case with utmost expertise.



    The testimonials below reflect the experiences and opinions of our clients from various types of claims, not limited to fraud claims.

    Frequently Asked Questions (FAQs) for Scam Refunds

    How can I identify and protect myself from Investment Scams?

    Investment Scams often promise high returns with little or no risk, involving unregistered securities, overly consistent returns, or complex strategies that are difficult to understand. Protect yourself by verifying the registration of both the investment and the seller, being skeptical of unsolicited offers, and understanding the investment thoroughly before committing your funds.

    What are the common indicators of a Work VISA Sponsorship Scam?

    Be wary of offers requiring payment for visa sponsorship or guaranteeing employment abroad for an upfront fee. Genuine job offers and visa sponsorships should not involve such transactions. Always check the authenticity of the offer through official and verified channels.

    How can I recognize and avoid HMRC Scams?

    HMRC Scams typically involve imposters posing as tax authorities demanding immediate tax payments or offering unexpected rebates. Remember, HMRC will never use emails, text messages, or phone calls for tax refunds or payments. Always contact HMRC directly through official channels if you receive such communication.

    What should I know about Unregulated Loan Scams?

    Unregulated Loan Scams lure victims with promises of fast loans without credit checks, asking for upfront fees. Always choose FCA-regulated lenders and be suspicious of any lender requesting fees before providing a loan.

    What are the signs of a Romance Scam, and how can I stay safe?

    In Romance Scams, fraudsters create fake profiles on dating sites, establish relationships, and whilst often will not ask for money outright they will create issues where they have some unexpected need for money (can’t access bank accounts, lost passport or other documents etc) and rely on the relationship that the victim feels compelled to help.

    What are the typical characteristics of Purchase Scams, and how can I avoid them?

    Purchase Scams involve nonexistent or counterfeit products sold through fake online stores or sellers, often advertised at low prices. The products are never delivered or are of poor quality. Always research seller reviews, verify website authenticity, and use secure payment methods that provide buyer protection.

    What is a man-in-the-middle scam?

    These typically occur where a scammer has gained access to a victims or 3rd parties phone, messaging or email account. At the point of often large transactions occurring the victims will create invoices with different account details. The intended recipient won’t receive the payment which may be devastating and have significant consequences for house purchases etc.

    What is the ``Hi Mum`` scam?

    This typically starts with an unexpected message saying a friend or relatives phone has been damaged or lost and the number has changed. They will then request money as they have lost access to bank accounts and can’t pay bills. Always check using a known phone number and speak in person before making any unexpected payments.