Lost money to a scam?
Our Claim Process
At Claims, we understand the distress and urgency that come with being a victim of an online scam. That’s why we’ve dedicated our expertise to help you navigate through this challenging time. Our bespoke services are designed to address the most pressing questions, including ‘do banks refund scammed money’ and ‘what to do if you’ve been scammed online’.
Our team of experts will diligently review your case to determine the most effective course of action.
Armed with a detailed and personalised report of your case, we engage with your bank to seek a formal resolution.
Should the response from your bank be unsatisfactory, we escalate the matter to the FOS for an independent assessment, which plays a pivotal role in the outcome of your refund.
Start the Recovery Journey Today
Taking the first step is simple. Follow these easy steps to initiate your recovery process:
1. COMPLETE THE FORM
Provide us with the details of your case using our secure online form. Your information will remain confidential and will be used solely for the purpose of your case.
2. COMPLETE LETTER OF AUTHORITY
Fill in the Letter of Authority attached below. This document authorizes us to act on your behalf, a crucial step in instructing us to take decisive action against the scam. We will the ensure we handle your case with the individual attention it deserves, tailoring our strategy to maximize your chances of recovery.
3. SUBMIT AND BREATHE EASY
With your form and Letter of Authority submitted, you’ve empowered a formidable ally in Claims. We’ll take it from here, keeping you informed and involved at every stage.
To initiate the recovery process and empower us to act on your behalf, please complete the form below with the necessary details of your case.
After filling in the form - Start Claims process by filling in Online Letter of Authority below
Timeline of the Recovery Process
The duration of the recovery process can vary based on several factors:
- Settlement with Your Bank: If we are able to negotiate a successful settlement with your bank, it may be possible for you to receive your money back within as little as 15 days.
- Escalation to FOS: Escalation to FOS: In cases where the bank unreasonably declines the refund, where possible we will escalate the issue to the Financial Ombudsman Service (FOS). Once the complaint reaches FOS, the timeline can extend significantly, ranging from a few weeks to even a couple of years, depending on the complexity of the case and the workload of FOS.
Why Choose Claims?
If you’ve fallen victim to a scam and lost money, Claims offers a specialised service to help you reclaim your funds. With a track record of helping thousands of people with problems with their banks or building society in the UK, Claims is a trusted & highly rated by its clients.
Claims’ team, boasting over 25 years of collective experience in the claims against banking sectors, escalating complaints to the Financial Conduct Authority, and the Financial Ombudsman Service, is well-equipped to handle your case with utmost expertise.
The testimonials below reflect the experiences and opinions of our clients from various types of claims, not limited to fraud claims.
CLAIMS were so easy to deal with and quickly sent us all the necessary formsDavid & Mary FranklinWon several thousand pounds compensation with the help of CLAIMS
We are delighted with the outcomeIrene & Bryan TReceived £5,818.80
The customer service I received was second to nonePercy AReceived £3,835.75
CLAIMS made sure I got the best offer possibleMary RReceived £5,289.82
Claims were very quick & effective at investigating our claim and getting a result that made a big difference to the quality of our lifeRobert & Irene CowanReceived compensation of £4,772 with the help of CLAIMS
We were very vulnerable, as this was our pension pot moneyJeffrey & Anne QuickWon £22,335 compensation with the help of CLAIMS