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Who We Are

CLAIMS are financial complaints specialists. Our staff have have been handling claims for over 25 years

Our Mission

To provide excellent customer service and to ensure the best outcome for our clients

Our Vision

To make sure any client mis-sold a financial product is fully compensated


The Complaints & Compensation Specialists


We Have More Than 25+ Years Practical Experience

CLAIMS are the financial services complaints specialists. Operating since the 1990s as a partnership we became probably the first independent firm set up in the UK to fight on behalf of consumers in respect of the widespread (usually commission based) mis-selling of products, particularly mis-sold investments. We became a limited company in 2011. During this time we have won millions of pounds for thousands of ordinary consumers all over the UK and in some cases beyond.


We have won compensation for a wide variety of consumers – whether first-time buyers taking their first step onto the property ladder being sold inappropriate mortgages such as the Halifax Home Plan or payment protection policies that they did not need or were not suitable for them to individuals who were encouraged by the bank they have been with their entire lives to invest their pension lump-sum in risky products such as the Barclays Aviva/Morley Global Income Funds or the Halifax Personal Investment Plan – both of which were commonly sold to people who were either retired or approaching retirement.


We also have won compensation where the terms of the policy or the way it was managed was incorrect for example the Halifax Guaranteed Investment Plan – where customers did not lose money if they stayed invested for the entire term. Even though most people did not lose any money on this fund we have obtained thousands of pounds of compensation for clients.  So even if you don’t think you have a claim because you got back the amount invested or even if it made a small profit just give us a call and we’ll discuss your chances.

claims-uk dedicated claims handler
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seconds or less on average
to answer your call
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+ of Successful


It's important that you have confidence in the company
you choose to handle your claim


25 Years Experience

25 years experience of making successful claims

no win no fee

No Upfront Charges

and nothing to pay unless your claim is successful (provided you see the claim through to the end)


Hassle-Free Process

Simple stress free process we do almost all the work for you


Dedicated Claims Handler

Your own dedicated claims handler with their direct number

We Can Help

You could complain directly to the firm that gave the advice or to the Financial Ombudsman Service for free. But why not trust the experts to progress your claim for you?


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