Mis Sold Car Finance

You Could Be Owed Refunds for hidden commission on Car Loans, HP or PCP. Start your Claim Today

Start with this

Simply complete your details in the form above. Read and sign the paperwork online to start your reclaim for any undisclosed commission.

Discovery

A review of your case to see if you may have been affected and preparing the documents to get the correct refund.

Securing your refund

We’ll arrange to submit your claim to the finance provider and escalate to the Financial Ombudsman Service or any appropriate redress scheme if necessary.

Have you ever purchased a new or used car on car finance? If you’re one of the many who’ve Bought a Car, Bike, Van, Boat or Caravan on Finance through a Loan, Hire Purchase or PCP from 2007 to 2021 you may be able to make a claim for compensation.

Timeline of the Recovery Process

The duration of the recovery process can vary based on several factors:

Settlement with your Finance Provider: We’ll get started on your case as soon as possible once the forms are completed. Once we’ve obtained any further information needed such as documents from the finance provider we’ll asses your case and if we believe there is a claim will lodge the complaint. The time limits for firms to respond has been extended however we’ll make sure your complaint is lodged so it’s ready to be compensated as soon as possible.
Redress Scheme: It’s likely that a redress scheme will be set up for these cases. When more details are released we’ll make sure your case is referred or dealt with as necessary.
Escalation to FOS: In cases where the firm declines the claim, we will assess whether their decision is reasonable and if not, where possible, we will escalate the issue to the Financial Ombudsman Service (FOS). Once the complaint reaches FOS, the timeline can extend significantly, ranging from a few weeks to even a couple of years, depending on the complexity of the case and the workload of FOS.

How to Identify If You Were Mis-Sold Car Finance

If you’re wondering whether you fall into the category of individuals who were mis-sold car finance, consider the following:

Were you informed about the commission the dealership would earn from your finance?
Were you informed that the interest rate may be set at a higher rate by the seller rather than the finance provider?
Did you receive the best interest rate available, or was it inflated?
Were you provided with a range of finance options suited to your situation?
The recent supreme court judgement has made clear only certain situations are likely to be owed compensation – such as where there is a high level of discretionary commission. If you don’t know the type of commission paid we’re happy to investigate and see if you may be owed compensation.

Why Choose Claims?

If you’ve fallen victim to a mis-sold car finance or PCP then Claims offers a specialised service to help you claim compensation. With a track record of helping thousands of people with problems with their banks or building society in the UK, Claims is trusted & highly rated by its clients.

Claims’ team, boasting over 25 years of collective experience in the claims against the financial sectors and escalating complaints to the Financial Ombudsman Service, is well-equipped to handle your case with utmost expertise.

CLIENT TESTIMONIALS

The testimonials below reflect the experiences and opinions of our clients from various types of claims and are not specific to car finance claims.

franklins happy with mis_sold ppi_claim compensation

CLAIMS were so easy to deal with and quickly sent us all the necessary forms
David & Mary FranklinWon several thousand pounds compensation with the help of CLAIMS

We are delighted with the outcome
Irene & Bryan TReceived £5,818.80

The customer service I received was second to none
Percy AReceived £3,835.75

CLAIMS made sure I got the best offer possible
Mary RReceived £5,289.82

robert and irene cowan after claiming for ppi

Claims were very quick & effective at investigating our claim and getting a result that made a big difference to the quality of our life
Robert & Irene CowanReceived compensation of £4,772 with the help of CLAIMS

We were very vulnerable, as this was our pension pot money
Jeffrey & Anne QuickWon £22,335 compensation with the help of CLAIMS

Frequently Asked Questions (FAQs) for Car Finance Refunds

What is the process for making a claim?

The process begins when you provide us with details of any vehicles you’ve had on finance. We’ll then contact the finance provider to gather all necessary documents and/or submit a complaint to the relevant firm. While it’s helpful to provide us with copies of your car loan contract at this stage, if you don’t have this we can still go ahead.

You can start the process to reclaim 24/7 by completing the form above, uploading any paperwork you have and reviewing and signing the agreement online.

If you have any questions just give us a call and we’ll be happy to help.

What about Bikes, Vans, Motorhomes, Boats and Caravans?

We can also help whether you purchased a motorbike, lorry, van, pick-up, campervan, tourer, caravan, motorhome, bike, electric vehicle or even boat.

It also doesn’t matter the the car or vehicle was new or used.

Just complete the form above and we’ll get started.

Do I need to use Claims or another CMC to make claim?

No, absolutely not. You can complain or claim directly to the lender for free and if they reject your claim to the Financial Ombudsman Service for free. There may also be a redress scheme set up which will also be free.

How can I speed up the process?

To expedite the assessment process, having any paperwork related to your past and present vehicles on hand can be incredibly beneficial. You can start the process through our online claim form.

What is the average payout for mis-sold car finance claims?

We’ve all seen the adverts showing X or Y amounts in compensation but the reality is you may get more than this or may get less.

If the claim on your car finance is sucessful the amount you recieve will vary depending on a number of factors such as how long ago the loan was taken out, the interest rates charged and the amount borrowed.

Obviously if you were ripped-off more then you should recieve more compensation than others!

Do I have to hand the vehicle back if I claim successfully?

Absolutely Not. You would not have to return the vehicle if your claim is successful. The only situation in which you might not receive the full compensation owed is if you’re in arrears with your finance payments or have defaulted on the loan. In such cases your compensation might be used to bring your account up to date. Please make sure you tell us as if you are in arrears as we may not be able to help.

What if I do not have any paperwork?

Lack of paperwork is not an issue. We can request the necessary documentation from both the dealership and/or the finance provider on your behalf.

Mis-sold car finance calculator

The amount you’re owed due to mis-sold car finance depends on your unique situation and the details of your car finance loan.

This is impacted by how much you were overcharged as a result of the hidden commission, the value of the loan, how long the loan was for and how long ago you took this out.

PCP claim calculator

The amount you can claim through a Car Loan Claim depends on several factors specific to your situation. With the possibility of pay outs of thousands of pounds, getting in touch with us for a personalised assessment is the best way for us to assess how much you could be owed.

For further assistance or to start your claim, fill in the form above. Our team is dedicated to helping you reclaim what you’re rightfully owed.

What are your charges?

Provided you see the case through to its conclusion if we don’t win anything then you won’t have anything to pay at all. If we do win any compensation or refund then our fees are between 30% to 15% (plus VAT) with a cap of £10,000 plus VAT. Please see the sample agreement for more details or contact us.