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Letter of Authority

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Accelerate your Claims process

Online Letter of Authority


Please fill in the required fields to grant Claims the authorization to represent you and manage your case effectively.

Frequently Asked Questions (FAQs) for Scam Refunds

What is the process for making a claim?

The process begins when you provide us with details of any vehicles you’ve had on finance. We’ll then contact the finance provider to gather all necessary documents for a free, no-obligation check. While it’s helpful to provide us with copies of your car loan contract at this stage, it’s not mandatory.


After we’ve received your details, we’ll assess your case(s) to determine your eligibility for a claim. If you qualify, we’ll connect you with the most suitable solicitor firm to handle your case.


You can initiate this process by providing your contact details through our website. A member of our team will then reach out to you for more information. Alternatively, you can use our online claim form, ensuring you mention all vehicles financed since 2008. The initial process takes about 2 minutes to complete.

How can I speed up the process?

To expedite the assessment process, having any paperwork related to your past and present vehicles on hand can be incredibly beneficial. You can start the process through our online claim form, where you can upload any relevant documents you may have.

What is the average payout for mis-sold car finance claims?

The average payout for mis-sold car finance claims is approximately £1,100. However, payouts can vary significantly, with some claimants receiving as much as £10,000, depending on the specifics of their case.

Do I have to hand the vehicle back if I claim successfully?

No, you do not have to return the vehicle if your claim is successful. The only situation in which you might not receive the full compensation owed is if you’re in arrears with your finance payments. In such cases, a portion of your compensation might be used to bring your account up to date.

What if I do not have any paperwork?

Lack of paperwork is not an issue. We can request the necessary documentation from both the dealership and/or the finance provider on your behalf.

Mis-sold car finance calculator

The amount you’re owed due to mis-sold car finance depends on your unique situation. With potential payouts reaching up to £10,000, we encourage you to contact us directly so we can assess your specific circumstances and provide a more accurate estimate.

How does the PCP claim calculator work?

Similar to the mis-sold car finance calculator, the amount you can claim through a PCP agreement depends on several factors specific to your situation. With the possibility of payouts up to £10,000, getting in touch with us for a personalised assessment is the best way to understand how much you could be owed.

For further assistance or to start your claim, visit our website or contact us directly. Our team is dedicated to helping you reclaim what you’re rightfully owed, with minimal hassle on your part.