Accelerate your Claims process
Online Letter of Authority
Please fill in the required fields to grant Claims the authorization to represent you and manage your case effectively.
Frequently Asked Questions (FAQs) for Scam Refunds
What is the process for making a claim?
The process begins when you provide us with details of any vehicles you’ve had on finance. We’ll then contact the finance provider to gather all necessary documents and information required to progress your claim. While it’s helpful to provide us with copies of your car loan contract at this stage, it’s not mandatory.
After we’ve received your details, we’ll assess your case(s) to determine your eligibility for a claim and where appropriate lodge a complaint on your behalf with the lender (or other relevant party).
You can initiate this process by providing your contact details through our website. A member of our team will then reach out to you with more information and will be available to answer anq questions you may have. Alternatively, if you have all the information you need you can fasttrack your claim and use our online claim form, ensuring you mention all vehicles financed since 2007.
How can I speed up the process?
To expedite the assessment process, having any paperwork related to your past and present vehicles on hand can be incredibly beneficial. You can start the process through our online claim form, where you can upload any relevant documents you may have.
What is the average payout for mis-sold car finance claims?
Whilst lots of firms are promoting figures of how much a claim may be worth its important to understand that the amount you may get back would be specific to your particular case and the details of this – for example the dates, the amount borrowed, the loan term and the interest rates charged (and interest on the total compensation).
Please be wary of firms promoting high compensation figures as this is often based on a claim of customers having multiple loans.
Do I have to hand the vehicle back if I claim successfully?
No, you do not have to return the vehicle if your claim is successful. The only situation in which you might not receive the full compensation owed is if you’re in arrears with your finance payments or have defaulted on the loan. In such cases your compensation might be used to bring your account up to date. Please ensure you advise us if you are in arrears or have defaulted as we may not be able to help.
What if I do not have any paperwork?
Lack of paperwork is not an issue. We can request the necessary documentation from both the dealership and/or the finance provider on your behalf.
Mis-sold car finance calculator
The amount you may be owed due to mis-sold car finance depends on your unique situation and the details of your loan or vehicle finance. We encourage you to contact us directly so we can assess your specific circumstances and provide an estimate once we have the details of your claim.